Home Decor Dropshipping - Frequently Asked Questions
A: There is no minimum order requirement for dropship.
A: There are two price tiers for dropship. The first is our regular price, and the second is our “freight-included” price, which has the cost of shipping calculated into the item cost.
A: No, there is no freight cap. You will either pay the cost of shipping the product, or you will utilize the freight-included price tier so the cost of shipping is included in the product cost.
A: Melrose provides a suggested retail price (MSRP) for each product, which is a calculation of double the product cost plus shipping. However, Melrose encourages customers to only use this as a starting point and to research similar products online and local to their area, so they are able to be competitive with other retailers.
A: Yes, your rep will get commission on these orders, as they are a great resource for finding best-sellers and recommendations for your assortment.
A: You can pay for your dropship orders by putting a credit card on file. You also have the option to apply for Net 30 credit terms.
A: All orders ship via small parcel/ground service. You have the option to ship orders on Melrose’s FedEx account and utilize our great rates. Otherwise, if you have your own FedEx or UPS account, you are welcome to use that, as well.
A: The box will contain the product only and no Melrose branding or paperwork will be displayed in or on the box. Melrose does not provide a packing slip. You are welcome to supply Melrose with a packing slip to be included in the box, however this slip will need to be unique to each order and provided upon order submission.
A: Melrose’s accepts returns and claims up to 30 days after the customer receives their product. Melrose will issue a shipping label to return damaged or defective products. However, in the event of buyer’s remorse, the customer is responsible for shipping the product back to Melrose. Credit or replacement will be issued upon receipt of the returned product.
A: Melrose’s accepts returns and claims up to 30 days after the customer receives their product. Melrose will issue a shipping label to return damaged or defective products. However, in the event of buyer’s remorse, the customer is responsible for shipping the product back to Melrose. Credit or replacement will be issued upon receipt of the returned product.
A: No, the items must ship to a customer’s residential home address. We are not able to dropship a product to your store location.
A: Contact the dropship customer service team ASAP. If the order has already been shipped, the customer may reject the delivery or ship the item back after it has been received.
A: Yes, you are welcome to sell Melrose products on any online marketplace platform, as well as your own website.
A: Orders are shipped from our warehouse within 2 business days. We recommend you quote the customer 3-5 business days for shipping.
A: You can place your dropship order from your dropship account on the melrose.solovue.com website. You can also email your orders and details to dropship@melroseintl.com.
A: After the order is shipped, you will receive an email with the invoice, along with a tracking number to provide to your customer.
A: You can offer the customer a refund, or we can put the order on backorder and ship the product once it becomes in stock.
A: Melrose provides you with recommended web titles and product descriptions on the dropship price list, however we encourage customers to personalize their product descriptions and titles based on their website’s branding and customer base.
A: You can check an item’s stock by searching the SKU from your dropship account on the melrose.solovue.com website. You can also receive an inventory spreadsheet link from our dropship team upon request.
A: You can download the product images from the melroseintl.com/pictures web page.
A: No, Melrose does not enforce any additional dropship fees.
A: You will receive a link to download the dropship price list with all available products and details for your website.
A: Yes! We encourage you to use any e-commerce solution you are comfortable with.