our mission

Our mission is to provide you with superior service, quality products, expert design, and outstanding value. The success of the return process outlined below helps us achieve a fast and satisfactory solution. It allows us to responsibly recycle or refurbish returned merchandise as we see fit.

Claims & Returns

If you are not satisfied with your order, you may file a Claim within 30 days of receipt of the merchandise. To file a Claim, please contact our Customer Service Team at 217-222-2144 or complete our online claims form below, then email the completed form to claims@melroseintl.com.

To ensure a successful return, please adhere to the following guidelines:

  • All merchandise must be returned in its original packaging, free of excess tape or labels.
  • Merchandise must be returned in the same condition in which it was delivered, with all original components and Melrose product labels.
  • Authorized returns must be shipped within 30 days from the return approval date.
  • No returned merchandise will be accepted without a Return Authorization from Melrose International, LLC.


Refunds or replacements will be issued upon receipt of returned merchandise

Note that returned merchandise may be subject to a 20% Restocking fee and appropriate freight charges if the return does not follow the Return Policy listed above.