Customer Claim, Return, and Refund Policy
Our Mission
Our mission is to provide you with supoperior service, quality products, expert design and outstanding value. The success of the return process outlined below helps us achieve a fast and satisfactory solution. It allows us to responsibly recycle or refurbish returned merchandise as we see fit.
Claims & Returns
If you are not satisfied with your order, you may file a Claim within 30-Days of receipt of merchandise. To file a Claim, please contact our Customer Service Team at (217) 222-2144 or complete our Online Claims Form (below), then email the completed form to claims@melroseintl.com.
To ensure a successful return, please adhere to the following guidelines:
All merchandise must be returned in its original packaging, free of excess tape or labels.
Merchandise must be returned in the same condition in which it was delivered, with all original components and Melrose product labels.
Authorized returns must be shipped within 30-Days from the return approval date.
No returned merchandise will be accepted without a Return Authorization from Melrose International, LLC.
Refunds
Refunds or replacements will be issued upon receipt of returned merchandise
Note that returned merchandise may be subject to a 20% Restocking fee and appropriate freight charges if the return does not follow the Return Policy listed above.