Blog of insight
Tell Me What You Do NOT Want To Buy
Leveraging Negative Feedback: A Path to Customer Satisfaction​ Have you ever noticed that sometimes when customers are browsing through our store, they might make negative comments about products or displays? It’s a common scenario, and one that often leaves employees feeling unsure about how to respond. However, what if I told you that these negative…
Trust Is Still Your Superpower—Even in a Tough Market
National Small Business Week was May 4–10, 2025—and while we might not get parades or ticker tape, we do have something more valuable: the trust of the American consumer. At a time when uncertainty is everywhere—especially with rising tariffs making headlines again—small businesses are still standing tall in the eyes of the public. According to the latest…
Retail Renaissance: How Independent Stores are Winning with Superior Customer Service
Residing in the heart of downtown Chicago offers me a unique vantage point as the head of marketing and sales, allowing me to closely observe and interact with both big box retailers in the Loop and independent stores on the Northside. Intrigued by the burgeoning “retail renaissance” and the noticeable pivot of consumers towards independent…